Upcoming Events and Courses

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Williamston, NC
A Victim's Plea; Meeting Expectations

Starts 08:00 AM (local time)
Ends 05:00 PM (local time)

Nathan Lee, founder and President of the Denise Amber Lee Foundation, and another Public Safety Instructor, tie together the elements of the Denise Amber Lee tragedy. A positive and uplifting presentation, students will learn of the obvious failures that day to the more in-depth concepts such as leadership, hiring, training and encouraging employees in a communications center. Attendees will leave refreshed and reminded of the critical role they play in Public Safety. 8 hour course held two seperate days. 





Winston Salem, NC
A Victim's Plea; Meeting Expectations

Starts 08:00 AM (local time)
Ends 05:00 PM (local time)

Nathan Lee, founder and President of the Denise Amber Lee Foundation, and another Public SafetInstructor, tie together the elements of the Denise Amber Lee tragedy. A positive and uplifting presentation, students will learn of the obvious failures that day to the more in-depth concepts such as leadership, hiring, training and encouraging employees in a communications center. Attendees will leave refreshed and reminded of the critical role they play in Public Safety. 8 hour course held two seperate days.




Winston Salem, NC
A Victim's Plea; Meeting Expectations

Starts 08:00 AM (local time)
Ends 05:00 PM (local time)

Nathan Lee, founder and President of the Denise Amber Lee Foundation, and another Public SafetInstructor, tie together the elements of the Denise Amber Lee tragedy. A positive and uplifting presentation, students will learn of the obvious failures that day to the more in-depth concepts such as leadership, hiring, training and encouraging employees in a communications center. Attendees will leave refreshed and reminded of the critical role they play in Public Safety. 8 hour course held two seperate days.




Olathe, Kansas
911 Learn Quality Assurance & Improvement (QA/QI) Best Practices

Starts 08:30 AM (local time)
Ends 03:30 PM (local time)

Public Safety Answering Point (PSAP) professionals are invited to attend the complimentary 9-1-1 QA Training Day, facilitated by professional trainers from the Denise Amber Lee Foundation on Tuesday, February 18th in Olathe, Kansas to learn best practices over lunch (included). Sponsored by NICE Premier Partner Voice Products.




Columbia, MO
A Victim's Plea; Meeting Expectations

Starts 08:00 AM (local time)
Ends 05:00 PM (local time)

Nathan Lee, founder and President of the Denise Amber Lee Foundation, and another Public Safety Instructor, tie together the elements of the Denise Amber Lee tragedy. A positive and uplifting presentation, students will learn of the obvious failures that day to the more in-depth concepts such as leadership, hiring, training and encouraging employees in a communications center. Attendees will leave refreshed and reminded of the critical role they play in Public Safety. 8 hour course held two seperate days.




Webinar
#IAM911 and The Power of Storytelling

Starts 02:00 PM (local time)
Ends 03:00 PM (local time)

Presenter: Ricardo Martinez. Your 911 story. It’s an important one. Have you shared it with the world? You may not think of it as important but think about what you do. You answer the call, the most important part of 911. It starts with you and every call you take is a new story in your career. Your story is a powerful one and in this session you will not only learn about your presenter but you will learn about how the #IAM911 movement started and how the power of storytelling opened the eyes of millions worldwide to what 9-1-1 dispatchers do and deal with on a daily basis.




Delphi, IN
A Victim's Plea; Meeting Expectations

Starts 08:00 AM (local time)
Ends 05:00 PM (local time)

Nathan Lee, founder and President of the Denise Amber Lee Foundation, and another Public SafetInstructor, tie together the elements of the Denise Amber Lee tragedy. A positive and uplifting presentation, students will learn of the obvious failures that day to the more in-depth concepts such as leadership, hiring, training and encouraging employees in a communications center. Attendees will leave refreshed and reminded of the critical role they play in Public Safety. 8 hour course held two seperate days.




Georgetown, OH
A Victim's Plea; Meeting Expectations

Starts 08:00 AM (local time)
Ends 05:00 PM (local time)

Nathan Lee, founder and President of the Denise Amber Lee Foundation, and another Public SafetInstructor, tie together the elements of the Denise Amber Lee tragedy. A positive and uplifting presentation, students will learn of the obvious failures that day to the more in-depth concepts such as leadership, hiring, training and encouraging employees in a communications center. Attendees will leave refreshed and reminded of the critical role they play in Public Safety. 8 hour course held two seperate days.




Franklin, IN
Best Practices of a CTO: Training the Adult Learner

Starts 08:00 AM (local time)
Ends 05:00 PM (local time)

During an 8-hour training session, we will revisit and refresh the minds of your current and futureCTOs. As the greatest initial influence of new telecommunicators and as a representative of youragency, we will discuss the vital role of setting the standard and direction of your communicationscenter. From the first orientation, including phased training, documentation, and grading, wewill work through proven best practices from experienced CTOs and supervision. Training adultlearners is always a challenge, adding the factors of a high stressed work environment, thechallenge reaches nearly impossible levels, all while meeting the needs for adult learners whilealso meeting the needs and demands of a successful CTO Training Program.




Webinar
The Oklahoma City Bombing 25 Years Later

Starts 02:00 PM (local time)
Ends 03:00 PM (local time)

Presenter: Tony Harrison. The Oklahoma City bombing is the largest domestic terrorist event in US history. On April 19 we will have the 25 anniversary of this incident. This webinar will examine the events that occurred on that date and the lessons learned that are just as valuable today as they were 25 years ago.




Brighton, CO
911 Learn Quality Assurance & Improvement (QA/QI) Best Practices

Starts 08:30 AM (local time)
Ends 03:30 PM (local time)

Public Safety Answering Point (PSAP) professionals are invited to attend the complimentary 9-1-1 QA Training Day, facilitated by professional trainers from the Denise Amber Lee Foundation on Thursday, April 9th in Brighton, CO to learn best practices over lunch (included). Sponsored by NICE Premier Partner Voice Products.




Natick, MA
A Helping Hand, Peer Support in Your Communications Center

Starts 08:00 AM (local time)
Ends 08:00 PM (local time)

We are the FIRST responders. Call after call, day after day, we listen to people experience the worst day of their entire lives. But at the end of the day who takes care of us and who do we turn to? Learning to take care of each other is crucial in our industry. Therefore, having the tools and resources at hand when your team is in crisis or after a critical incident can make a huge difference in the health and well-being of you center. In this class, through instruction, hands on exercises and scenario training, you will learn how to set up a peer support team, learn debriefing and defusing skills, suicide awareness, listening skills and compassion fatigue.




Wilimington, MA
Best Practices of a Successful CTO

Starts 08:00 AM (local time)
Ends 05:00 PM (local time)

During an 8-hour training session, we will revisit and refresh the minds of your current and futureCTOs. As the greatest initial influence of new telecommunicators and as a representative of youragency, we will discuss the vital role of setting the standard and direction of your communicationscenter. From the first orientation, including phased training, documentation, and grading, wewill work through proven best practices from experienced CTOs and supervision. Training adultlearners is always a challenge, adding the factors of a high stressed work environment, thechallenge reaches nearly impossible levels, all while meeting the needs for adult learners whilealso meeting the needs and demands of a successful CTO Training Program.




Haverhill, MA
A Victim's Plea; Meeting Expectations

Starts 08:00 AM (local time)
Ends 05:00 PM (local time)

Nathan Lee, founder and President of the Denise Amber Lee Foundation, and another Public SafetInstructor, tie together the elements of the Denise Amber Lee tragedy. A positive and uplifting presentation, students will learn of the obvious failures that day to the more in-depth concepts such as leadership, hiring, training and encouraging employees in a communications center. Attendees will leave refreshed and reminded of the critical role they play in Public Safety. 8 hour course held two seperate days.




Haverhill, MA
A Victim's Plea; Meeting Expectations

Starts 08:00 AM (local time)
Ends 05:00 PM (local time)

Nathan Lee, founder and President of the Denise Amber Lee Foundation, and another Public SafetInstructor, tie together the elements of the Denise Amber Lee tragedy. A positive and uplifting presentation, students will learn of the obvious failures that day to the more in-depth concepts such as leadership, hiring, training and encouraging employees in a communications center. Attendees will leave refreshed and reminded of the critical role they play in Public Safety. 8 hour course held two seperate days.




St. Augustine, FL
Hope in the Midst of Chaos;The Las Vegas Shooting Story

Starts 08:00 AM (local time)
Ends 05:00 PM (local time)

Quiet turned to terror the evening of Sunday October 1,
2017 at the Combined Communications Center of Las
Vegas. A lone gunman had opened fire on the Route 91
Harvest Music Festival, on the famous Las Vegas Strip,
where 22,000 concert-goers were in attendance. Calls
poured into the center as people were running for their lives.
From gunshot wounds to trample victims, misinformation to
scene safety issues, Matt discusses his experience that
evening, the lessons they learned from this event, and how
you can prepare and adapt for a new normal. Through grit
and determination, the Las Vegas Fire telecommunicators
put together the largest fire and medical response Las Vegas
has ever seen, and ensure that everyone who they came into
contact with, found hope in the midst of chaos.




St. Augustine, FL
Best Practices of a Successful CTO

Starts 08:00 AM (local time)
Ends 05:00 PM (local time)

This course will revisit and refresh the minds of your current and future CTOs. As the greatest initial influence of new telecommunications and as a representative of your agency, we will discuss the vital role of setting the standard and direction of your communications center. From the first orientation, including phased training, documentation, and grading, we will work through proven best practices from experienced CTOs and su-pervision. Training adult learners is always a challenge, adding the factors of a high stressed work environment, the challenge reaches nearly im-possible levels, all while meeting the needs for adult learners while also meeting the needs and demands of successful CTO Training Program.




St. Augustine, FL
Hope in the Midst of Chaos;The Las Vegas Shooting Story

Starts 08:00 AM (local time)
Ends 05:00 PM (local time)

Quiet turned to terror the evening of Sunday October 1,
2017 at the Combined Communications Center of Las
Vegas. A lone gunman had opened fire on the Route 91
Harvest Music Festival, on the famous Las Vegas Strip,
where 22,000 concert-goers were in attendance. Calls
poured into the center as people were running for their lives.
From gunshot wounds to trample victims, misinformation to
scene safety issues, Matt discusses his experience that
evening, the lessons they learned from this event, and how
you can prepare and adapt for a new normal. Through grit
and determination, the Las Vegas Fire telecommunicators
put together the largest fire and medical response Las Vegas
has ever seen, and ensure that everyone who they came into
contact with, found hope in the midst of chaos.




Carmel, NY
A Victim's Plea; Meeting Expectations

Starts 08:00 AM (local time)
Ends 05:00 PM (local time)

A powerful, motivational course delivered by a victim's husband.